F.A.Q.

Customer Service Phone Number: 204-960-7467

Customer Service Email: info@equipmassage.com 

 

Where can I get answers to my product questions?

Your business is important to us, and it is our priority to answer any questions you may have. Please contact us by phone or email, we are happy to help. If you are shopping online send a chat message through WhatsApp and we will get back to you ASAP. We also respond to Instagram and Facebook messenger messages. 

 

How soon can I get my product(s)?

If you are a customer located within Winnipeg, your order will be delivered to the address you provide. Deliveries are offered Monday - Friday between 9am - 4pm.

We ship orders across Canada via Canada Post. You can select to have your order sent by standard, expedited, or express post at online checkout. You will be given a Canada Post tracking number once we process your order. 

Contact us to get a quote for ground shipping rates through carriers such as FedEx, Canpar and UPS. We can manually calculate these costs and provide you alternative rates to Canada Post that may be faster and in some cases more affordable. 

 

What if my order is damaged during delivery?

Should your product(s) become damaged in the shipping process, we will request an email with a photo of the damage. After assessing the photo we will proceed with replacement or credit for the damaged product(s).

  

What forms of payment do you accept?

Apple Pay, VISA, MasterCard, PayPal, email transfer.

 

What is the guarantee policy on professional massage products?

Guarantee Policy

Massage Supplies:

• 1 year limited guarantee from date of purchase on bottle warmers, table warmers, stone heaters and towel warmers.

Hydraulic Massage Tables:

• 1 Year Limited Warranty German OKIN actuator & controller
• 3 Years Limited Warranty hydrolysis resistance PU leather
• 5 Years Limited Warranty heavy duty steel frame

 

Exchange + Refund Policy

We only accept returns for refund or exchange within 30 days of original purchase. The product(s) for return/exchange must be in new unused condition, undamaged, and in its original packaging. We reserve the right to refuse returns/exchanges on items that have been clearly damaged or used extensively. We do not accept returns or provide refunds for linens, towels, massage lotions, oils, or gels due to sanitary reasons. There is no refund for any shipping, handling, or postal insurance costs. Refunds must be issued to the original form of payment.